Return of purchased goods

During the holidays, we collect the orders and send them when the courier services resume the delivery of orders! We remind you - deliveries may be delayed during the holidays!

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For professionals

When purchasing retail goods (goods purchased at the retail prices indicated in the online store), the Customer has the right to return the goods within 14 calendar days from the moment of receipt of the goods in the following cases:

the received goods do not correspond to the order (referring only to the technical application of the goods, the ability to perform the necessary functions);
the goods are damaged during transportation of the consignment;
the goods are damaged.

Goods cannot be returned if their packaging has been opened. We reserve the right to refuse to take back returned goods or refund payments if the product has not been returned in its original, unopened condition, the packaging of the product is mechanically damaged, the packaging is defective, the content of the product does not correspond to the information in the product descriptions.

SALON LINE does not claim ownership of the returned goods until the goods are delivered to the sender.

To use the product refusion rights, the Customer must inform us of the decision to withdraw from this agreement (Order-Purchase) with a clear, substantiated, and unambiguous notice. The Customer must send his / her notice on using the rights on withdrawal before the expiry of the return. Refusing the purchase, in the case of a distance contract (being remote), the consumer (Customer) is responsible for maintaining the quality and safety of the product during the period of withdrawal. To return your purchase, please contact our customer support specialist.

When purchasing professional goods (goods purchased at the prices indicated by professionals in the online store and intended for professional use and use only by registered customers who are trained to use them), the right to return the goods within 14 calendar days from receipt of the goods in the following cases:

the received goods do not correspond to the order (referring only to the technical application of the goods, the ability to perform the necessary functions);
the goods are damaged during transportation of the consignment;
the goods are damaged.

SALON LINE does not claim ownership of the returned goods until the goods are returned to the sender.

Please note that the provisions of the Consumer Rights Protection Law of the Latvian Republic do not apply to purchases when the product is purchased by legal entities, including self-employed individuals. When ordering professional goods, the Customer confirms that he has been trained to use the ordered products and takes full responsibility for the possible consequences of using the products. SALON LINE is not liable for the consequences for third parties in the event of improper use of the professional product.

We ask your attention to the fact that, in case the purchased Goods are eligible and (or) recognized as perfumery, cosmetics and toilet preparations, the Buyer's, who is solely the Consumer, request to replace the purchased good quality Product with an analogous Product or receive the paid money back, based on the legislation of the Republic of Latvia, can be satisfied only with the separate consent of the Seller individually of the case, based on the procedure specified by law.

In accordance with the laws approved by the Republic of Latvia, certain goods may not be returned:

• tobacco and tobacco products;

• perfumery, cosmetic or toilet articles;

• photographic and cinematographic goods;

• printed books, reproductions and other printed matter;

• fabrics;

• carpets, except carpets and rugs;

• knitted or crocheted underwear for men, boys, women or girls;

• baby clothes;

• tights, stockings and similar articles;

• Panties and other underwear, nightdresses, pajamas and the like, for men, boys, women or girls;

• bras, vests, corsets and similar articles;

• machinery and mechanical appliances;

• electrical machines and apparatus, sound recorders and reproducers, and television image and sound recorders and reproducers;

• land vehicles;

• ships, boats and floating structures;

• optical, photographic, cinematographic, measuring, checking, medical or surgical instruments and apparatus;

• watches;

• musical instruments;

• weapons and ammunition;

• furniture, bedding, lamps;

• toys, games, except sports and fishing equipment;

• works of art, collectibles and antiques;

• food products of plant, animal and appropriate quality;

• Weighing and measuring of goods specially prepared, sliced and the like at the request of the consumer.

We, SALON LINE team, say THANK YOU for your cooperation!